Returns
We want you to be completely satisfied with your online purchase. If you change your mind, you will be able to return any full priced item/s for a store credit, subject to the following conditions:
- Returns must be submitted through our online portal within 14 days of receiving your parcel, and returned to us within 30 days of receiving your parcel for International and Domestic customers. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any odours / scents, make-up or tan marks, and in original packaging.
To submit a return, please head to our returns portal.
Please Note:
- All sale items from our sale collection are not eligible for a return or exchange. However, faulty items deemed faulty by our team, can be returned once our customer service team has been notified. If you receive a faulty garment, please contact us at hello@skylaroseco.com for assistance.
- Oversized bows are unable to be returned due to size-related issues as they can easily be re-tied to suit your growing baby's head. Please reach out to us if you require assistance tying bows purchased from our store.
- Each batch of garments may exhibit slight differences in colour. These variations are a natural result of production and may not be identical to previous or future batches. Slight batch differences will not be accepted for returns.
- Due to our fast turnaround times, we do not currently offer exchanges. Once we have received/inspected/approved your return, you will be provided with a store credit via email to re-order your required size/alternative item. Store credits are valid for 12 months from the date of issue.
- As a small business, we are unable to refund delivery costs and any return costs are the customer's responsibility.
- Any discounts, promotions, or special offers applied to a purchase are final and cannot be refunded or applied retroactively. Once a transaction is completed, any discounts cannot be adjusted, refunded, or reapplied to the order. It is the responsibility of the customer to ensure that any applicable discount or promotion is applied at checkout before completing the purchase.
By making a purchase, you agree to these terms and conditions.
We appreciate your understanding and support.
If you have any questions, feel free to contact us by email at hello@skylaroseco.com. If you do not receive a response within 48 hours, please contact us via the live chat on our website.