Shipping policy

SHIPPING POLICY

We are located in Sydney, Australia and ship worldwide using Australia Post.  For all ready-made items, please allow up to 7 days of processing time before dispatch. If your order contains made-to-order items, please allow 2-3 weeks for your pieces to be handmade, before dispatch.

Due to high demand, please allow additional time if you purchase around the time of a new release. If you need your order by a certain date, or for a special occasion, please contact us via the contact us page or socials, and we'll do our best to accommodate your request.

To calculate shipping times, please visit the following link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please Note:

- skylaroseco is not responsible for delays, damaged or lost mail. Please track your order via the Australia Post website and make contact with Australia Post directly in regards to damaged or lost mail.

- Please ensure your address is correct upon checkout. Please contact us as soon as possible if you wish to change your address. Unfortunately if the item/s have already shipped we will not be able to change the address.

- Shipping estimates are from time of shipment, not when order has been placed.

- Business days do not include public holidays or weekends.

- Overseas orders may incur customs fees. Skylaroseco is not responsible for such fees and they must be paid by the customer upon collection.

 

If you have any questions in regards to shipping and delivery, feel free to contact us by email at hello@skylaroseco.com.