We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or via the "contact us" page. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs are at the buyer's expense.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalised items) or seconds items. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items, gift cards, for change of mind, purchases "made in error", or for any size-related issues associated with bows as these are fully adjustable and can be re-tied.
If you require further information regarding returns, please email us at email@example.com.