We are located in Sydney, Australia and ship worldwide using Australia Post. For all ready-made items, please allow 2-3 business days of processing time before dispatch. If your order contains made-to-order items, please allow up to 5 business days for your pieces to be handmade, before dispatch.
If you need your order by a certain date, or for a special occasion, please contact us via the contact us page or socials prior to ordering, and we'll do our best to accommodate your request.
To calculate shipping times for all Australian orders and Standard International shipping, please visit the following link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
DHL Express International is estimated to take approximately 3-5 business days.
- skylaroseco is not responsible for delays, damaged or lost mail. Please track your order via the Australia Post website or DHL Express website and make contact with the suppliers directly in regards to damaged or lost mail.
- Please ensure your address is correct upon checkout. Please contact us as soon as possible if you wish to change your address. Unfortunately if the item/s have already shipped we will not be able to change the address.
- Postage delivery times are from time of shipment, not when the order has been placed.
- Business days do not include public holidays or weekends.
- Overseas orders may incur customs fees. Skylaroseco is not responsible for such fees and they must be paid by the customer upon collection.
If you have any questions in regards to shipping and delivery, feel free to contact us by email at firstname.lastname@example.org.