Processing Times + Shipping Policy
All orders are dispatched from our Sydney warehouse. Here's everything you need to know about getting it to your door.
Shipping rates & delivery times
Australia
| Service | Delivery time* | Cost |
|---|---|---|
| Standard (Australia Post) | 2–8 business days | $12.95 (up to 2kg) $17.95 (2–5kg) Free over $250 |
| Express (Australia Post) | 1–3 business days | $29.95 |
| Same Day Local Delivery (Sydney) | Same day, weekdays | Shown at checkout |
*Delivery times start from dispatch, not from when you place your order. For an estimate to your postcode, try the Australia Post delivery calculator.
International
| Service | Delivery time* | Cost |
|---|---|---|
| Standard International (Australia Post) | 6–15 business days | From $14.95 AUD, based on weight and destination |
| Express International (Australia Post) | 3–5 business days | Calculated at checkout |
All prices are in AUD. Your exact shipping cost is always shown at checkout before you pay.
Order processing
Please allow 1–3 business days for us to pack and dispatch your order. During sales and new launches this can take up to 7 business days. Business days are Monday to Friday, excluding public holidays.
As soon as your order leaves us, you'll receive an email with your tracking link.
Ordering a pre-order piece? If your order includes a pre-order item, the whole order is held and shipped together once the pre-order piece arrives. If you'd like your in-stock pieces sooner, simply place two separate orders. See our Pre-Order Information page for current dispatch dates.
Sydney same day delivery
Live within 10km of our Marrickville warehouse? Select Local Delivery at checkout.
- Order before 3pm Sydney time, Monday to Friday, and it will arrive that day.
- Orders placed after 3pm, or on weekends, go out the next business day.
- Delivered by Uber courier. We'll let you know when it's on the way.
- Orders that include a pre-order piece are held until the full order is ready.
International orders
We ship worldwide from Sydney with Australia Post, delivering to the US in partnership with USPS.
Duties & taxes
United States: duties and taxes are included in our prices. There's nothing extra to pay when your parcel arrives.
All other countries: your order may be subject to import duties, taxes or tariffs charged by your country. These aren't included in our prices or shipping fees, and are paid by you when your parcel arrives (or when your carrier asks for them).
If duties aren't paid, the parcel is refused, or the carrier can't reach you, your parcel may be destroyed by customs or the carrier. In that case we're unable to offer a refund, replacement or credit, and Package Protection does not apply.
Outside the US and not sure what you'll be charged? Check with your local customs office before ordering.
Package Protection
Add Package Protection at checkout for a flat $5. If your parcel is confirmed lost, stolen or damaged in transit, we'll send you a replacement with free shipping.
What's covered
- Parcels lost in transit
- Parcels stolen before they reach you
- Items damaged in transit
How to make a claim
- Lodge your claim through our returns portal and select Claim, within 14 days of your expected delivery date. Have your order number ready, plus photos if anything arrived damaged.
- We'll review your claim and lodge an investigation with the carrier on your behalf. We'll keep you updated by email.
- Once the carrier confirms your parcel is lost, stolen or damaged, we'll send your replacement with free shipping.
- If a piece is sold out, you can choose store credit or a refund for that item instead.
What's not covered
- An incorrect or incomplete address entered at checkout
- Parcels refused, unclaimed, or destroyed at customs because duties or taxes weren't paid
- Parcels left uncollected at a post office or parcel locker and returned to us
- Delays — a late parcel isn't considered lost until the carrier confirms it
- Damage that happens after your parcel has been delivered
- Claims made more than 14 days after your expected delivery date
Package Protection is optional and the $5 fee is non-refundable. It's available on both Australian and international orders.
Shipping FAQs
When will my order ship?
Most orders are packed and sent within 1–3 business days. You'll get an email with tracking as soon as it's on its way. Pre-order pieces ship on the date shown on the product page.
How do I track my order?
Use the tracking link in your shipping confirmation email. Can't find it? Check your junk folder, or email us your order number and we'll send it through.
My tracking hasn't updated. What should I do?
Tracking can take 24–48 hours to update after dispatch, and sometimes pauses while parcels move between facilities. If it hasn't moved in 5 business days, lodge a claim through our returns portal and we'll look into it with the carrier.
Do you offer free shipping?
Yes — standard shipping is free on Australian orders over $250. Your progress towards free shipping shows in your cart.
Can I change my delivery address?
Email us as soon as possible. We can update the address as long as your order hasn't been dispatched — once it's with the carrier, we're unable to change it.
I need my order by a certain date. Can you help?
Send us a message before you order and we'll do our best. Choosing Express or Sydney Same Day Delivery will get it to you fastest.
Can I ship to a PO Box or Parcel Locker?
Yes, for Standard and Express shipping within Australia. Same Day Local Delivery needs a street address.
My parcel says delivered but I can't find it.
Check with neighbours, building reception and your letterbox — sometimes parcels are scanned as delivered a little early. Still missing after 2 business days? Lodge a claim through our returns portal and we'll lodge an investigation with the carrier and keep you updated. If you added Package Protection, you'll receive a replacement with free shipping once the carrier confirms it's lost or stolen.
My order arrived damaged. What now?
We're so sorry! Lodge a claim through our returns portal within 14 days of receiving your order, selecting Claim and uploading photos of the item and packaging. All claims are subject to inspection, and if approved, we'll arrange a replacement, exchange or refund.
Do I have to pay duties on international orders?
Not if you're in the US — duties and taxes are already included in our US prices. For all other countries, your order may be subject to duties, taxes or tariffs charged by your local customs office, which are paid by you on arrival. See International orders above.
What is Package Protection and do I need it?
It's an optional $5 add-on at checkout. If the carrier confirms your parcel was lost, stolen or damaged in transit, we'll send you a replacement with free shipping. It's especially worth it for larger orders and international deliveries.
Still have a question?
Email us at hello@skylaroseco.com — we reply within 48 hours (Monday to Friday). You can also reach us via live chat on our website.
